FAQ

Step 1: Contact your family doctor who has been attending to the deceased to certify the cause of
death or call the ambulance if there is any uncertainty. If you do not have any family doctor to contact, you may approach our funeral director for assistance.

Step 2: Contact our Funeral Director at our 24hours Hotline.

Step 3: Decide whether the body will be cremated or buried and if cremation is chosen, decide on which crematoria. There are three crematoria in Singapore – one government-managed crematorium, and two private crematoria. This information is required when registering the death.

Step 4: Bring the CCOD (Certificate of Cause of Death) issued by the doctor together with the
Identification papers of deceased and informants identification document to the nearest
police post to attain an official death certificate.

Step 5: Our team staff will collect the body from the home; send the body for embalming (if
required) and dressing up; and transfer the body to the location of the wake.

Step 1: A doctor at the hospital can certify the cause of death if the cause of death is known, and
the cause is natural.Step 2: Contact our Funeral Director at our 24hours Hotline.Step 3: Decide whether the body will be cremated or buried and if cremation is preferred, decide
on which crematoria. There are three crematoria in Singapore – one government-managed
crematorium, and two private crematoria. This information is required when registering the
death.

Step 4: Bring the CCOD (Certificate of Cause of Death) issued by the doctor together with the
Identification papers of deceased and informants identification document to the nearest
police post to attain an official death certificate.

Step 5: Our team staff will collect the body from the home; send the body for embalming (if
required) and dressing up; and transfer the body to the location of the wake.

Step 1: Decide on the number of days. Everything can be done in a single day, or it can be stretch
up to 7 days.Step 2: Decide on the location of the wake. Wake can be held at HDB void deck/multi-purpose
hall, landed property or at a funeral parlour.Step 3: Prepare a presentable a set of clothing for the deceased’s such as a suit/dress that he/she
likes most for him/her to be put on for encoffin. This includes undergarments, socks, shoes
(non rubber), and dentures.

Step 4: Decide on one photograph to be enlarged for the funeral. Our media team will assist with
any necessary editing required.

Step 5: Decide on the preferred religious rites for the funeral service.

Cremated ashes may be stored in columbaria niches. Niches are available at two governmentmanaged columbaria and private columbaria. Sea burial can also be an alternative.Approach our Funeral Director for assistance to assist you to choose the best arrangement for your dearly
departed.

Yes, you can place in cremains in a nice urn and have it placed at home.

If a doctor is unable to certify the death, the body has to be sent to Mortuary @ HSA (located at
Block 9, Singapore General Hospital).
Where an autopsy is deemed to be not necessary, the next-of-kin can claim the deceased’s body
after processing and completing the necessary documents. If an autopsy is to be carried out, the
investigation officer will let the next-of-kin know when they can claim the deceased’s body.
The family will be notified by the police when to go to the Mortuary @ HSA (usually the next day).

Embalming is a procedure carried out to delay decomposition of the body. The bodily fluids are
removed, and are replaced with formaldehyde-based chemical solutions that will delay
decomposition. It may be necessary, if you select certain arrangements, such as a funeral with
viewing, or with an open casket. It is also typically done when the body is to be transported over
long distances or across borders.
If you do not want embalming, you may choose an arrangement that does not require viewing. A
funeral wake may still be held, as long as the body is placed in a hermetically sealed coffin (without
a viewing window), for a period not exceeding 7 days after the death.
Note: Embalming may not be allowed if the deceased passed on due to certain infectious diseases,
e.g. COVID-19 disease.

Yes, it is entirely up to the choice of families on the types of funeral services they wish to carry out
for their deceased loved ones. Some families may opt for “direct cremation” or “direct burial”,
where the body is sent for cremation or burial shortly after passing. Families may conduct simple
prayer services at home, or at the crematorium service hall, before the cremation. Some families
may also choose to hold the memorial service after the cremation, i.e. the ashes are present at the
memorial instead of the body

Yes, you are allow to hold a wake for more than 7 days. However, if the funeral wake extends more
than 7 days after death, prior written permission must be obtained from the National Environment
Agency.

A funeral should be a time and place to grieve and to pay respects to the deceased. Cost should not
be your main concern. However, you shouldn’t neglect it entirely as well.

Many people are unexpectedly shocked when they receive the final bill.At Enshrine, you can be rest assured that prices are fully transparent, clearly listed. You plan your financial accordingly. NO unexpected shock when you receive the final bill.

Yes, we do provide pro-bono funeral to those who have no next-of-kin to care and plan for their
funeral matters. Refer to our page here.